1. Receive the demand and begin to analyze the root cause
1. Keep a record of everything
For most products, the need to receive is business email list passive and all the time. Bosses, teams, and customers will throw personal ideas or needs on you, so you need to record them anytime, anywhere, because you can't think deeply about one thing all the time.
What are the things that you must have in your body at all times? At present, only mobile phones are eligible, so what app tools are necessary for each mobile phone? That is WeChat.
Please open your WeChat, find your favorites, create a new note, and grab it for inspiration and needs at any time and in any scenario.
A person's memory is limited and prone to error, record first, find time to think deeply about the necessity and underlying elements, and then give feedback.
Then at this time you have completed the first step, which is to receive the demand. Be clear about the source and content of the information at the beginning to prevent any future step deviation , so you have completed the first step, clear record.
2. Use inertial thinking and counter-inertia thinking to dismantle problems
Next, we have to start analyzing the problem. First, we must know the three directions of the problem.
how the problem arose - i.e. the problem triggering scenario;
the urgency of the problem - i.e. how often the problem occurs;
Who is the ultimate beneficiary after the problem is solved - the essence of business interests.
For example, one afternoon, the boss called you to the office and said that he wanted to make an external mini program business card, and then said the effect he wanted: the salesperson can display a series of product matrixes under the team through the mini program business card. and sales.
Then for this requirement, you have to move in the above three directions, for example:
Why is the boss suddenly interested in this demand, and what is the thinking behind this demand?
So what is the priority of this requirement for the current team?
Who are the beneficiaries after the problem is solved? Does it really solve their problem?
If so, why not use existing solutions?
For these three directions, you can roughly disassemble the problem, then you can try two thinking abilities to think about the problem: inertial thinking and anti-inertial thinking.